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Why We Survey Our Board Members



An annual formal online survey enables us to analyze and respond to your feedback in a methodical way.  While we talk with board members and owners on a daily basis, we use the survey results to identify trends, compare year-over-year data and zero in on your key concerns. That's why we talk with our clients and listen to their feedback. We want to understand your needs and to serve you better.

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CMA Management It's About The Client Experience
What Clients Say

CMA Values Feedback from Our Clients

CMA annually surveys clients to solicit feedback about how we’re doing on key metrics and what we can do better!   Nearly 50% of our client associations gave us feedback on our 2017 Client Satisfaction Survey. 
 

“We appreciate that nearly a quarter of our board members took the time to respond and make comments,” said Judi Phares, President and CEO. “We value your candid feedback on our performance in the many roles we play in the day-to-day operations and professional oversight of your community. We rely on your input to improve our service and provide a positive customer experience.”
 

Congratulations to Thad Hutcheson, board member of McKinney Ridgecrest HOA, for responding to the survey.  He’s the winner of our drawing. CMA is donating $100 to Make a Wish Foundation North Texas on behalf of the community.

What Board Members Say: 

  •  “She has provided enormous value to our community and is an outstanding representative for CMA.”
  • “She conducts herself in a very professional manner.  I trust her judgement and counsel”.
  • “I appreciate her proactive nature of resolving issues. …many good recommendations based on her extensive experience.”
  • “…excellent in here delivery and ability to interpret and explain the financial reports.”
  • “…is a joy to work with and exceeds all expectations.  We couldn't be happier with (our manager’s) performance, honesty and integrity”

 

Simply the Best! More Reasons to Choose CMA.
30 Years of Community. Well Served.
Celebrating 30 years of LEADERSHIP setting benchmarks and professional standards in the community association management industry. Find out more
CMA Service:
EXCELLENT SERVICE and attention to detail in consulting, financial and operations management, education, and customized services. Find out more


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