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"We are very fortunate to have such great support from all of the management levels of CMA.You are a real class operation."

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CMA Management Frequently Asked Questions
Answers to Questions from our Clients

What is the purpose of a community association?
What is the purpose of the Board, and what is their role?
Who controls the association?
Declarant/Developer…what does that mean?
Who are members of the association?
Who is entitled to vote?
Do I have to be a member of the association?
CMA FAQsWhat are Deed Restrictions?
Is the Association responsible for Member compliance with restrictions?
What are governing documents
Are governing documents received by each association member?
What is a Resale Certificate?
Do I have to have a resale certificate (to sell or buy property)?
What records of the association are open to members?
Is the association annual budget published? How can I get a copy of it?
What is common area?
What is a Master Association?
Are architectural modifications or property improvements allowed?
What does CMA do for me?
What is an association manager?
Who should be contacted for association inquiry or service?
Who has authority to approve exterior modifications?
What are assessment fees?
Who determines amount due for assessment fees?
Can assessment fees be increased?
How do I pay fees due the association?
What is my Association/ bill remittance address?
What is a Special Assessment?
How do I change my mailing address?
How do I report a name change? (deceased, divorced)
How do I report a violation?
Who do I contact if I want to set up a payment plan to pay my past due assessments?
Where do I call after hours for an emergency?

 

What is the purpose of a community association?

For the benefit of its members (owners) an association helps to protect home values in the community, offers amenities for the enjoyment of owners and helps to build a sense of community. Community associations are commonly established as a non-profit corporation that is governed by a set of documents including the Articles of Incorporation, the Bylaws, and the Covenants, Conditions and Restrictions (CCRs). Home values are maintained through the enforcement of community standards spelled out in these governing documents. Generally most standards focus on property maintenance and architectural design of the community.

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What is the purpose of the Board, and what is their role?

The Board of Directors is voted on by the membership comprised of homeowners (unless this is a developer controlled association still in development) to make decisions for the Association. They are ultimately responsible for the funds and operations of the community. They approve contracts, set the budget, enforce the documents, oversee committees, etc.

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Who controls the Association? 

Community associations are initially controlled by a Declarant, generally the developer of a specific community, who filed the recorded governing documents.  Individuals are appointed by the Declarant to serve as the association's Board of Directors until stated requirements have been met for transition to owner control and membership election of the Board of Directors.

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Declarant/Developer…what does that mean?

Typically the Declarant and Developer are the same group. The Developer is the group that is building your community. The Declarant is the group that has the controlling authority over the governance of the Association during the development period. Most of the time, this will be the same group since the Developer will almost always wish to retain those rights when they are developing the community.

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Who are members of the Association?

Most community associations require mandatory membership in the association for every owner of a lot within the boundaries of a specific community.

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Who is entitled to vote?

The property owner with legal title to a parcel of property (lot) and verified as an association member is entitled to vote.

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Do I have to be a member of the Association?

Yes, in most cases. When your community was built, the association was established with legal governing documents that made your community a deed restricted community; meaning, whoever holds a deed to land in the community must comply with the governing documents. When you purchased your home, your deed to your property typically obligates you to the association as a member.

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What are Deed Restrictions?

Upon acceptance of a deed to property which is subject to conditions, covenants, and restrictions that "run with the land", the owner is responsible for adherence to the provisions set forth in governing documents, which ensure rights of enjoyment and require compliance with specific restrictions.

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Is the Association responsible for Member compliance with restrictions? 

If an association member fails to comply with any condition, covenant, restriction or rules and regulations, the association Board of Directors is authorized to require remedy or removal.  Specific policies and procedures are established to accomplish violation notification, penalties and legal enforcement.

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What are governing documents?

Governing documents are recorded legal documents which may include Articles of Incorporation, Declaration of Covenants, Conditions, and Restrictions, Bylaws, among others which determine structure of an association and establish obligations and responsibilities of its members and elected officers and directors.

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Are governing documents received by each Association member?

Copies of governing documents are provided by the title company along with closing documents when a purchase transaction is completed.  Additional or replacement CD disks may be obtained from the association for a nominal fee.

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What is a Resale Certificate?

A Resale Certificate is a disclosure package to be provided upon request by the association upon each transfer of ownership of individual property subject to association membership.  Information in the disclosure package, among other items, includes a summary of assessment account status, copies of association governing documents, certificates of association insurance, financial statements, annual budget, and a notice of pending litigation, if any.

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Do I have to have a resale certificate (to sell or buy property)?

For HOAs: In the state of Texas, your real estate contract typically requires a resale certificate if the property is within an HOA. You may want to contact your realtor or title company to verify your contractual obligations. The resale certificate provides vital information to the buyer, such as association fees, the rules and regulations of the association, if there is any pending litigation against the association or pending violations against the property (which can help minimize liability on your part), among several other key pieces of information. In addition, if a resale certificate is not ordered, the Association will not receive any record of the ownership transfer which can cause a lot of problems for the buyer at a later time.

For Condos: Yes.  Not only is it required, it provides vital information to the buyer, such as association fees, the rules and regulations of the association, if there is any pending litigation against the association, among several other key pieces of information.

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What records of the Association are open to members?

Usually, records, contracts, financials, etc., are open to the members for inspection. You would need to provide a written request to the Board to inspect the records. You may contact the CMA Customer Care Center (customercare@cmamanagement.com) to receive information about where to send your written request.

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Is the Association annual budget published? How can I get a copy of it?

Each year, a copy of the budget summary is placed in your first billing statement for that year, typically the January notice. Contact the CMA Customer Care Center at 972-943-2828 to get a copy if you did not receive it.

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What is common area?

The term common area is generally used to describe all elements within the community that are owned and maintained by the association, and dedicated to shared use and enjoyment of all owners.

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What is a Master Association?

Large scale planned communities establish a "Master Association" that is responsible for governing the entire community. Individual neighborhoods within a large planned community may also be governed additionally by a separate Sub Association.

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Are architectural modifications or property improvements allowed?

In order to preserve the aesthetic quality of a community, prior approval of any exterior alteration, modification, or addition to individual property is required.  Forms and applications for submission of detailed plans and specifications are available on the CMA website or upon request to the Customer Care Center 972-943-2828.

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What does CMA do for me?

Your Board has partnered with CMA for our assistance in handling services such as all the day to day operations of your association, including budgeting and financials, common area maintenance, amenity and vendor management, standards enforcement, Board and Annual meetings and delinquency collections. We ensure that your association common areas are maintained, we correspond with you about the use of amenities and compliance with community standards, We offer you online access to your account history and other online customer service features and we are available to you to answer questions and hear concerns about your account, statements, violation notices, or any correspondence you receive from CMA on behalf of your Board.

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What is an association manager?

An association manager is a company, such as CMA, that is hired and appointed by the Board of Directors to implement approved policies and procedures and provide effective management and guidance for daily administrative, financial, and operational duties of the association.

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Who should be contacted for association inquiry or service?

The CMA Customer Care Center (972-943-2828) is responsible for receipt and response of association inquiries and service requests. Requests requiring attention of the Board of Directors will be referred to the association manager for the board's consideration.

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Who has authority to approve exterior modifications?

The authority to review and approve modifications is generally delegated to an Architectural Review Committee in accordance with the governing documents. 

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What are assessment fees?
Assessment fees (dues) are fees that are imposed upon individual lots by the association in accordance with the governing documents.

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Who determines amount due for assessment fees?

The amount of individual assessment fees is based on income required to cover the expenditures and contingencies required to maintain a sound and prudent financial condition for the association.  After comprehensive review and approval of an association annual budget, the Board of Directors will determine if an increase in individual assessment fees will be necessary to accommodate a balanced budget.

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Can assessment fees be increased?

Yes, requirements for approval of an increase in fees are set forth in the Declaration.  Some Declarations provide that a limited percentage increase may be automatically imposed annually without a vote of the membership.

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How do I pay fees due the Association?

Association assessment fees (dues) are billed by statement when due and payable. You may pay by check, credit card, or free online eChecks. Please log onto www.cmamanagement.com to log into your account if you would like to pay by credit card or free eChecks. You will need to register if you do not have a log-in set up. (Customer Care can take eCheck or credit card payments over the phone. There is a third party processor fee for credit cards.)

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What is my Association/ bill remittance address?

Payment Processing Center
P.O. Box 926850
Norcross, GA   30010-6850

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What is a Special Assessment?

A Special Assessment is a one-time assessment that is initiated to pay for a certain event such as adding onto the clubhouse, replacing the pool, a major landscape project, or a host of other special circumstances that would not be possible with just the usual annual operating budget. Special Assessments typically must be approved by a majority of the owners within the community.

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How do I change my mailing address?

If you’re a registered user, you can change your mailing address online.  Log-in and change your address on the My Profile page. You can also change your mailing address by sending written notification, either by e-mail or we can send you a form. Send to customercare@cmamanagement.com or CMA Customer Care, 1800 Preston Park Blvd, Suite 101, Plano, Texas 75093.  In your correspondence please indicate the old and new address.

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How do I report a name change? (married, deceased, divorced)

CMA will need documentation evidencing the name change (legal document such as pertinent pages of divorce decree, etc). You may send that to customercare@cmamanagement.com  and your record will be updated.

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How do I report a violation?

You may either contact your Association Manager directly or call the CMA Customer Care Center 972-943-2828. Customer Care will take the address and the concern and make sure the Manager gets it for investigation. For privacy, we cannot divulge the specific steps in the enforcement of that Lot; such as how many times the owner has been fined.

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Who do I contact if I want to set up a payment plan to pay my past due assessments?

Under Texas statutes you may qualify to receive a payment plan to help you in paying your delinquent assessments in full. To learn about the payment plan offered by your association, please contact CMA's Customer Care Center at 972-943-2828 or customercare@cmamanagement.com.

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Where do I call after hours for an emergency?

CMA has an emergency on-call association manager to handle emergency Common Area Maintenance Issues (i.e. gates, pools, irrigation) requiring immediate response after normal hours, including weekends and holidays. Calls regarding payments, violations and other matters should be deferred until the next business day. The Emergency on-call number is 972-824-5159.

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