Plano, TX – CMA is pleased to announce the recent promotion of Rob Koop to Executive Vice President of Portfolio Operations. As part of our continuing efforts to assure our quality service to clients, CMA established this new leadership position for the Portfolio Operations Division.
“In our tradition of developing leadership from within, I’m delighted to award a well-earned promotion to Rob in recognition of his exemplary skills and commitment to quality in serving our clients,” said Judi Phares, CEO. “Rob has consistently demonstrated his commitment to and alignment with the short and long-term goals of CMA as well as our important value system. He also has great business sense and a firm grasp of the challenges facing our portfolio staff.”
In this new role, Rob will manage our portfolio operations functions strategically, continue the work to standardize our service delivery, problem solve issues, enhance our service model to align with changing client needs, and serve as our lead “client care officer.”
Rob joined CMA in 2004. During his tenure he has led operations as Vice President in the Mid Cities and Allen regional offices. His 16 years of association management experience in both the Dallas/Fort Worth and Northern California markets allow him to effectively lead and train his management team. He holds the professional certifications of CMCA, AMS, and PCAM, as well as a bachelor’s degree in economics from the University of Texas at Dallas.
He was recently named to the inaugural class of the ULI (Urban Land Institute) North Texas Center for Leadership, a program designed to help build tomorrow’s community leaders who are dedicated to the ULI mission of responsible land-use and creating and sustaining thriving communities.
President and CEO
Judi M. Phares is the President and CEO of CMA. She is a member and past President of the Dallas-Fort Worth chapter of CAI, and chaired the Community Association Managers International Certification Board (CAMICB). Phares also served as past Chair PCAM® - Ethics Committee and is past Chair of the Texas Community Association Advocates, Inc., the public policy voice for property owner associations in Texas, as well as being previously involved in the PCAM program as an instructor.
Phares was honored as a recipient of the Prestigious Barbara Keenan Byrd Award for her Exceptionally valuable contribution to Community Association Management Certification. Her company, CMA, is the winner of the prestigious American Business Ethics Award and the Greater Dallas Business Ethics Award, which honor companies that demonstrate a firm commitment to ethical business practices in everyday operations, management philosophies, and responses to crises or challenges.